If your software is not working it is very possible your Antivirus program has blocked  important files needed to run. These files are normally flagged as Bitcoin or Coin miners. These files are essential to mining currency from your computer and need to be restored. They are false positives and are not malicious. 


To restore files from Norton AV follow the steps below:


  1. Disable AutoProtect for temporary purpose.
  2. Go to Security History, check if the program is present in Quarantine.
  3. If it is present, then Restore the program and add it to the scan exclusion list in AutoProtect settings.
  4. If it is not present, install the program again, and then add it to the scan exclusion list in AutoProtect settings.
  5. Re-enable the AutoProtect back.