If your software is not working it is very possible your Antivirus program has blocked  important files needed to run. These files are normally flagged as Bitcoin or Coin miners. These files are essential to mining currency from your computer and need to be restored. They are false positives and are not malicious. 

To access the AVG Virus Vault and restore the blocked files:

  1. Open the AVG program.
  2. Open menu Options.
  3. Select Virus Vault.
  4. Select the file that you wish to restore or to delete permanently.
  5. Click Restore